RETURN POLICY

We offer a 100% money back guarantee! If for any reason you are not happy with your purchase of aloe cream purchased from this website or directly from one of our sales representatives, please return all jars, with your receipt, for a full refund.  A receipt is required.

Return policy for Gallon sales

Gallons are offered to repeat customers who know they love our products. However, due to the costs of manufacturing we are unable to offer refunds on the gallon sizes.  Gallons are non-refundable.

If you wish to return your product:

Take the remaining product and including all jars from your purchase, make a copy of your proof of purchase (receipt, invoice, order confirmation that was emailed, copy of credit card or bank statement that shows the charge, etc – any one of these), and include your name, phone number, and postal address.  Please mail everything to:

Hawaiian Moon
321 South Missouri Avenue
Clearwater, FL 33756

Once we receive your return, refunds are typically processed within 2 weeks. Please allow up to 3 weeks from the time you send us your return to receive your refund. For fast answers to your return/refund inquiries, please send us an email.

We’re sorry, but we can’t accommodate any returns without a copy of proof of purchase (see examples of acceptable forms of proof of purchases above the return address – first paragraph below “If you wish to return your product”).