RETURN POLICY

We offer a 100% money back guarantee! If for any reason you are not happy with your purchase of aloe cream purchased from this website or directly from one of our sales representatives, please return the unused portion for a full refund of your original purchase amount.

Return policy for Gallon sales

Gallons are offered to repeat customers who know they love our products. However, due to the costs of manufacturing we are unable to offer refunds on the gallon sizes.

If you wish to return your product:

Take the remaining product, make a copy of your proof of purchase (receipt, invoice, order confirmation that was emailed, copy of credit card or bank statement that shows the charge, etc – any one of these), and mail everything to:

Hawaiian Moon
PO Box 4026
Portland, OR 97208

Once we receive your return, refunds are typically processed within 2 weeks. Please allow up to 3 weeks from the time you send us your return to receive your refund. For fast answers to your return/refund inquiries, please send us an email.

We’re sorry, but we can’t accommodate any returns without a copy of proof of purchase (see examples of acceptable forms of proof of purchases above the return address – first paragraph below “If you wish to return your product”).